Warranty


Limited warranty covers manufacturing defects in materials and workmanship of the camera under normal use for a period of ONE year from the date of purchase. For Indiegogo backers, the ONE year warranty starts once the product is received.
Exchanges will not extend the warranty period.
This limited warranty does not cover defects which are the result of:

  1. damage caused by accidents, unreasonable use and negligence
  2. damage caused by repairs performed on the product

This limited warranty also only covers the product itself. It does not covers the accessories.

Warranty Form

Frequently Asked Questions


With pictures and video 360-degrees, are you in the image/video as well if you are wearing it?

Depending on the way you capture the image. If camera facing the front, you will not be capture in the image/video. If camera is holding parallel to you, you will be in the image/video.

How long does the battery last?

4 days standby time and 3 hrs continuously recording at one charge.

Is the battery removable?

No, battery is not removable from Beoncam.

How does the battery charge?

A cradle is provided to charge Beoncam using Micro USB.

How long can you video for?

3 hrs continuously recording

How many smartphone device can Beoncam be connected with?

Only 1 device.

Is Beoncam compatible with VR?

No, Beoncam is not compatible with VR.

What is the internal memory of Beoncam? Can the memory be increased?

8GB internal memory. Unfortunately no, the memory cannot be increase internally.

How many pictures can you take with it?

About 7000 images.

How long is the warranty? What does it cover?

We provide 1 year warranty and warranty cover the body of Beoncam and Cradle.

Does the cost of the perk cover taxes and tariffs?

No, VAT and GST not included in the shipping cost.

What is compatible version for android and ios?

Requires android 4.4 or later and iOS 9.0 or later.

Where to get user guide?

Click here to download for android and click here to download for iOS.

Where to get user manual?

Click here to download user manual.

Where to get user guide youtube videos?

Click here to watch for android and click here for iOS.

Compatible Devices


Our team has successfully tested with the following devices:

Android

ASUS Zenfone MAX, Google Nexus 5, Huawei P10 Plus, Oppo A57, Oppo R11S, SAMSUNG Galaxy S4, SAMSUNG Galaxy S6, SAMSUNG Galaxy S7 Edge, SAMSUNG Galaxy Tab E 8.0, SAMSUNG Galaxy S8+, SONY Xperia Z3

iOS

iPhone 6+, iPhone 6s, iPhone 6s+, iPhone 7, iPhone 7+